We automatically get competitive rates from other carriers if the group experiences a rate increase and on the policy anniversary date. We will contact you as soon as we are notified of any rate change for your plan and promptly shop carriers for the best rate. Our goal is to provide you with every alternative for your benefit package so that you never feel the need to seek services from another broker.
We also have a well educated staff to answer any question you or your employees may have about your plan. This saves you time because we have the resources to allow you or you employees to call us directly (instead of the insurance company) if there are any questions or problems.
Annual Benefit Meeting
Upon the agreement with the employer, we provide an annual benefit meeting for the employees and their families to explain their benefit package. Usually we will either provide refreshments or door prizes. This is essential for the employees to consistently get the most out of their benefit packages.
Monthly Phone Calls and Faxes
Each and every one of our clients is contacted by phone & by fax on a monthly basis. The purpose for this is to provide assistance with claims, additional administration material, new hires, terminations, or any other issues that need attention.
How do we maintain customer
satisfaction with our clients’ employees and managers?